Refund policy

RETURNS POLICY

Our Commitment to Craft

• Every piece is produced using print and embroidery techniques and undergoes thorough quality checks before dispatch. If your order does not meet our production standards, we will work with you to resolve it.

Returns Eligibility

• Return requests are accepted within 14 days of delivery for items that:
  
• Arrive faulty or damaged Contain a confirmed print or embroidery defect
  
• Garments must be unworn, unwashed, and returned in their original packaging.

Made-to-Order Conditions
As each item is custom made, we are unable to offer returns for:
Change of mind Approved artwork, layouts, or embroidery selections
Incorrect size choice

Production Tolerances

• The following are considered acceptable within industry standards:
  
• Garment measurement variance: ±2.5 cm
  
• Print or embroidery placement: ±2–3 cm
  
• Minor colour variation between screen and thread/ink
  
• Order confirmation indicates approval of all artwork, sizing, quantities, and delivery details.

Shipping & Liability

• Return shipping costs are the responsibility of the customer.
• Original shipping fees are non-refundable.
  
• Once dispatched, delivery is managed by a third-party carrier.
• We are not liable for loss where an Authority to Leave has been selected and tracking confirms delivery.
• Shipping or supplier delays outside our control.

Return Process
To request a return, please email for a Return Authorization and include:

• Name and order number
• Date of purchase
  
• Item(s) in question
  
• Description of the issue
  
• Clear photographs
  
• Approved returns must be sent back within 14 days of issue.
• Please allow up to 5 business days for assessment once received.